Refund policy

All Supplement Sales Are Final

Forward Resupply ships only within the United States.

Because our products are ingestible dietary supplements, all supplement sales are final. We do not accept returns or exchanges on supplements after an order has shipped, whether the product is opened or unopened.

For health, safety, and quality-control reasons, supplements that have left our control cannot be restocked or resold.

Please review the product description, ingredients, allergen information, quantity, and flavor before completing your purchase. ASK QUESTIONS IF YOU HAVE THEM BEFORE ORDERING

We do not provide returns, exchanges, or refunds because:

You changed your mind.
You ordered the wrong product, quantity, or flavor.
You do not like the taste or texture.
The product does not meet your personal preferences or expectations.
You did not use the product before its expiration or best-by date.
You entered an incorrect or incomplete shipping address.
You refused or failed to claim the shipment.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable federal or state law.

Damaged, Defective, Missing, or Incorrect Orders

Please inspect your order as soon as it is delivered. Contact us promptly if:

The product was damaged during shipping.
The product arrived with a broken or compromised safety seal.
You received the wrong product.
An item is missing from your order.
The product appears to have a manufacturing defect.

Email info@forwardresupply.com and include:

Your name.
Your order number.
A description of the problem.
Photographs of the product and shipping package.
A photograph of the product’s lot or batch number, when applicable.

Please keep the product and all original packaging until the claim has been resolved. Do not consume a product if its seal is broken, the packaging is damaged, or you believe the product may be unsafe.

After reviewing your claim, we may provide a replacement, refund, store credit, or another appropriate resolution. Submission of a claim does not guarantee that a replacement or refund will be approved.

Shipping Damage Claims

Claims involving damaged products, broken seals, missing products, or incorrect products must be submitted within 7 days of delivery.

Claims submitted after this period may not be eligible for replacement or refund unless otherwise required by law.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for orders that are lost, delayed, returned, or delivered incorrectly because the customer provided an incorrect or incomplete address.

If an order is returned to us because of an incorrect address, refusal of delivery, or failure to claim the package:

The original shipping charge will not be refunded.
Additional shipping charges may apply if the order is reshipped.
Refunds are not guaranteed because supplements are non-returnable.

Packages Marked Delivered

If tracking shows that your order was delivered but you cannot locate it, please:

Check with other members of your household.
Check around the delivery location.
Check with neighbors or property management.
Contact the shipping carrier.

Forward Resupply is not responsible for theft or loss occurring after the carrier has confirmed delivery. We will assist with available tracking information, but a replacement or refund is not guaranteed.

Order Changes and Cancellations

We process orders quickly and cannot guarantee that an order can be changed or canceled after it is placed.

Once an order has entered processing or has shipped, it cannot be canceled.

To request a change or cancellation before processing begins, contact info@forwardresupply.com as soon as possible.

Approved Refunds

If a refund is approved for a damaged, defective, missing, or incorrect product, it will be issued to the original payment method.

Please allow up to 10 business days after approval for the refund to appear. Processing times may vary depending on your bank, credit-card company, or payment provider.

Original shipping charges are non-refundable unless the refund results from an error by Forward Resupply or a refund of shipping charges is otherwise required by law.

Unauthorized Returns

Do not mail or ship products back to us unless you have received written authorization and return instructions.

Unauthorized returns will not be accepted or refunded.

Product Recalls

If a product is subject to a recall, follow the instructions provided in the recall notice. Recall-related refunds, replacements, returns, or disposal procedures may differ from this policy.